![]() GLDS came highly recommended by other utility companies,” offered George. We needed business and operational support systems that were ready to handle the requirements of a complex fiber deployment… our existing system was not capable of meeting our needs. GLDS offered many of the features that MidSouth was looking for to help power our new fiber service launch. “Our existing billing system did not meet our goals. Mid-South engaged consultants and contractors to help with the fiber build-out which consisted of three phases and eight initial substations in rural and densely populated areas where the demand for broadband was much higher What started with electricity in the 1940s, has evolved to water and wastewater in the 1990’s and 2000’s, and now high-speed internet in 2020,” shared Janine George, Metering Manager at MidSouth Electric Co-op.Īs an electric co-op new to the broadband market, the task of building a broadband service network had a unique learning curve and challenges. “First and foremost, we are an electric co-op dedicated to meeting the needs of our membership. They needed a billing partner that was ready to go and able to handle complex management requirements. At the time of their broadband internet service launch in early 2020, MidSouth decided to leverage a purpose-built fiber billing, customer management and service delivery system rather than trying to include fiber services within their current CIS (customer information system). The need for broadband Internet service was becoming more apparent, which required a strong broadband fiber-first billing system, technical support teams, and an efficient member-management framework. The co-op had been working on smart-grid initiatives, improving connectivity between its own offices and existing electronic devices in the field to maintain system reliability. Growing in popularity among electric co-ops nationwide, MidSouth Electric Co-op heard from its members that they wanted fiber Internet, and they wanted the co-op to provide it. GLDS’ best-of-suite approaches combined pre-integrated customer management, customer self-care, e-commerce, workforce management and subscriber billing with fully-automated service delivery for Calix’s Intelligent Access EDGE customer premise fiber solutions, and Revenue EDGE. This case study explores how an electric co-op in Navasota, Texas has accelerated their broadband deployment, and driven operational efficiencies by partnering with GLDS® and Calix to deploy fiber Internet services. ![]()
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